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Cancellation & Refund Policy

CANCELLATION:

To cancel an order you have placed with our Company McEns & Co., you must contact customer support by email ([email protected]) ) or by WhatsApp 93641 64722.

 Every effort will be made to accommodate the cancellation of your order as long as it is not yet shipped.

When contacting customer support to cancel an order, please be prepared to provide your name, the order number, and your contact information.

 

Please note that if the item has shipped, the order cannot be cancelled. In this case, you can request to return the item for a refund (minus shipping and packing costs).

NO CANCELLATIONS for ‘made to order’ items and ‘custom made’ items.

 

 REFUNDS:

 Refund of the amount shall be encouraged only on two counts.

 1.    On successful cancellation of the order

 2.    If the company McEns & Co. is unable to send a replacement of the product.

 

Initiation of the refund process will be taken up immediately and no effort will be spared to ensure the Banks involved take it up at the earliest.  The company shall ensure that your valuable money comes back to you within a reasonably short duration.